Terms & Conditions
Website Operator: CALEDONIAN SKYE Ltd ( “we” or “us” or “our”)
CALEDONIAN SKYE LTD, Somerled Square, Portree, Skye IV51 9EH (Company No. SC578712), VAT No. 333474800
Please read these Terms of Use carefully before you use this Website. They arelegally binding and contain important information relating to use of this Website and apply to everyone who uses this Website.
You may only use this Website if you are at least 18 years old.
If you have any complaints or comments about the website our contact email address is manager@rosedalehotelskye.co.uk
Bookings
When a booking is confirmed by phone/email, a reservation number is given. This number must be retained and quoted in all communications should any cancellation or amendment be made. Bookings are made and a contract between you and us comes into effect when we accept a reservation from you. A reservation is deemed accepted when we have confirmed your reservation and received payment in full.
Arrival and departure
The latest arrival (check-in) and departure (check-out) times are specified on your booking confirmation. Should you wish to check-in later than the specified latest check-in time you must confirm this to us directly. In the event that you attempt to check-in later than the stated times without prior arrangement, or fail to check-in at all, We may cancel the entire booking and retain any amounts we are entitled to retain as stated in the cancellation policy section of your booking confirmation.
We ask that all guests specify their predicted arrival (check-in) time so as to reduce the number of guests gathering in reception.
Cancellations
Full payment will be taken at the time of booking. Free cancellations are available up to 48 hours prior to your chosen arrival (check-in) date. If your request to cancel is inside this period (later than 9am, two days before your arrival) then the full charge for the duration of your stay will be retained.
If you do not arrive on the anticipated date of check-in stipulated on your confirmation, we are within our right to consider that you have cancelled the entire booking and we shall not be under any obligation to hold the accommodation for you on any other date.
If you change the number of guests, dates, room nights or room type ('amendment'), then the prices are subject to change. Should you request an amendment and should we not be in a position to accommodate your amendment, your booking may be cancelled. COVID – 19 cancellations will be refunded, credited, or retained at the discretion of the hotel. If your cancellation(s) falls within your free to cancel terms and conditions, then the booking(s) will be refunded in full.
Non-refundable bookings will not be refunded under any circumstances.
Payment
The total amount payable to confirm your booking will be charged to your credit or debit card or any other payment type offered at the time of booking.
If your card is declined we may automatically cancel your booking.
At the end of your stay, any remaining outstanding balance and any additional goods and services purchased during your stay must be paid in full. Should you leave the premises without settling any outstanding amount we reserve the right to charge the payment card you provided at the time of booking.
IMPORTANT - We may use your payment card details to guarantee your reservation according to PCI-DSS security standards. A pre-authorisation is NOT a charge and no monies are taken from your account, but the credit limit available on your card may be temporarily reduced by the value of any cancellation fee or deposit applicable at that time.
Liability
Although we take care in how we present our accommodation online, we do not make any particular representation as to the suitability of our accommodation to your specific requirements.
Should you have any specific concerns relating to the health and safety practices, hygiene or the quality of our services, or should you like to check the specific conditions of your stay, please contact us directly before the cancellation deadline and we will do our best to address these.
We will not be liable to you where we have exercised reasonable care and skill in our provision of the selected accommodation services to you.
Liability limit: our maximum liability to you for our breach of these Terms of Use or for our negligence or the negligence of our employees or agents or for any recoverable costs, expenses, claims or other liabilities arising our of your use of this website will not exceed £100. We consider and you acknowledge the limitations and exclusions of our liability set out in these Terms of Use are fair and reasonable and have been calculated by reference to the facts you do not pay to access this Website.
We do not limit or exclude our liability for death or personal injury arising from our negligence nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
You are responsible for any damage or loss caused by you during your stay with us, including any damage to our property by your act, omission, default or neglect and you agree to pay us on demand the amount reasonably required to make good or remedy any such damage or loss. Furthermore, we reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to our staff or to other guests on our premises.
Third party sites
Mention of third party products, services, companies and websites on this website is for information purposes only and constitutes neither an endorsement nor a recommendation.
Data protection
We take the protection of personal data very seriously.
We may process the information you provide to us for the sole purposes of completing our duties under this agreement. Your data may also be processed by third party suppliers who operate our reservation or our payment system, where the transfer of your data is necessary for the successful completion of your booking. Whilst we have been given assurances that these third parties operate in conformance with UK data protection regulations, we cannot accept any responsibility whatsoever for how they may use your personal data. If you have any concerns you should address them to these third parties directly.
By making a booking, you consent to this processing of information as described above and the transfer of your information to us, our suppliers and the booking website(s) through which your booking originated. If you have any questions regarding the terms and conditions, please do not hesitate to contact us: reservations@rosedalehotelskye.co.uk
Changes and cancellations to bookings made up to 2 days prior to arrival are without charge.
Bookings cancelled within the2 days before arrival will be charged a non-refundable cancellation fee of The total cost of the booking.
